Terms of Service

Last updated: September 12, 2026

These terms cover the PurePawRaw website, waitlist, and the pause, cancel, and refund rules that will apply when paid ordering opens. Counsel should review this page before the first paid order. Nothing on this site charges you today. These pause, cancel, and refund terms apply when paid ordering opens.

Waitlist

Joining the waitlist is free. No payment, no card, and no subscription starts — we'll email you when ordering opens in your area.

Signing up does not reserve a launch date, delivery slot, discount, or final price.

Pause, cancel, and refunds

Once ordering opens, orders close at midnight Mountain Time at the end of Wednesday (America/Denver) for that week's Friday delivery.

Pause or cancel. Pause or cancel any time before the Wednesday midnight Mountain Time cutoff. That week's Friday box will not be prepared or billed.

After the cutoff. Once midnight Mountain Time at the end of Wednesday has passed, that Friday's box is in production and is not refundable except as a missed, damaged, or thawed delivery.

Missed delivery. If we miss a delivery, we refund it to the original payment method.

Damaged or thawed on arrival. If an order arrives damaged or thawed, send a photo to owners@purepawraw.com within 24 hours of delivery and we refund it to the original payment method.

Use of the site

You agree not to misuse the site, attempt unauthorized access, or use automated means that overload our systems.

Products and health

Feeding decisions should involve your veterinarian, especially for medical conditions. Product descriptions are general information, not a diagnosis or a completed nutritional adequacy claim for every species and life stage.

Contact

Questions: owners@purepawraw.com or (303) 957-8411.